Frequently Asked Questions_vyncs  gps tracker

FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions

IMEI not Recognized

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I got the Welcome Email and clicked on the link, but it asks for an IMEI to proceed.

Before you can continue logging in to your account, you will need to wait for your device to arrive first. Once your device arrives, please log in again and enter the IMEI to finish unlocking your account.

Does Vyncs, Vyncs Premium, or Vyncs Pro have a monthly service fee?

No. Vyncs, Vyncs Premium, and Vyncs Pro do not have a monthly service fee.

How much is it to renew service for a second year?

Same price as the first year, minus any device activation fees you already paid. Renewing is on a per device basis.

Changing between Kilometers and Miles/Changing your preferred units

You can change your preferred units in both the web and mobiles apps by visiting your Settings – Units and Preferences.
Web: Login to your account. Hover your cursor over Support in the top menu > Settings. From the Account information page, find the Units and Time Zone Settings section at the middle of the page on the right side. In the “Select Units” field, change to “Imperial” for miles and “Metric” for kilometers.
Mobile app: Login to your account. Tap the menu in the top-right corner (three-dot menu on Android or physical menu button for older Android devices) > Settings > Units and Preferences Settings. In the “Units” field, change to “Imperial” for miles and “Metric” for kilometers.

Changing my email address?

You can change your email address from the Settings > Account Information page.
Web: Login to your account. Hover your cursor over Support in the top menu > Settings. Find the Account Information section at the top of the page.
Mobile app: Login to your account. Tap the menu in the top-right corner (three-dot menu on Android or physical menu button for older Android devices) > Settings > Account Information

I forgot my username or password

Go to the login page and click on the Forgot Password button. There are two sections: one to reset your password and another to retrieve your username.
To reset your password: Enter your username in the Retrieve Your Password section. You will then be asked for the answer to your security question that you set up during account creation.
To retrieve your username: You will receive an email for your username or reset password. Please allow up to 10 minutes for the email to arrive and to check your junk and spam folders.

What are the differences between Vyncs, Vyncs Premium, Vyncs Pro, and Vyncs Fleet?

Click here for a comparison of all of out products!

Can I get Real Time GPS tracking with Vyncs Basic, Vyncs Premium, or Vyncs Fleet?

Yes!
By default, Vyncs will report a new GPS point every 3 minutes while the engine is running. If you would like to increase the frequency at which the device reports GPS points, you may purchase any one of the following upgrades for the device: 

  1. 60 second GPS upgrade
  2. 30 second GPS upgrade
  3. 15 second GPS upgrade

If you would like the map to automatically refresh itself, then you will need the Auto Refresh upgrade.
For more information on these upgrades and pricing, please click here.
Most customers looking for Real Time GPS tracking will purchase the 60 second GPS upgrade and Auto Refresh together, which totals to $50 per vehicle per year in addition to the regular Vyncs price. Vyncs Pro comes with the 60 second GPS upgrade and Auto Refresh bundled together. For more comparison between our different packages, please click here.

How do I return the device and get a refund?

Please visit http://vyncs.com/product-pricing.aspx for more information about returning your device(s).

To cancel your account login at www.vyncs.com, visit the Settings page, and click on the Cancel Account button.

Any activation fees paid within the last 30 days will be refunded.

For further information, you can chat with us and we will be happy to help you.

How can I tell if Vyncs has been unplugged or removed?

If your Vyncs device is unplugged or removed, you will be notified the next time it is plugged in. The device does not have a battery for safety reasons, so when it is unplugged, it is not able to notify you until it regains power. If your vehicle’s location has not updated in the last few hours, you may wish to check the installation of the device to ensure it is still connected to the vehicle.

I am having difficulties and cannot login to submit a ticket to tech support. How can I get help?

Just go to the login page and click on the "Need Help?" button. You will be asked to enter your email, your device's IMEI, and a description of the problem.
For further information you can chat with us and we will be happy to help you.

How many vehicles can I have in my Vyncs account?

Vyncs, Vyncs Premium, and Vyncs Pro customers can have up to five devices and vehicles.
Vyncs Fleet customers can have an unlimited number of devices and vehicles.

Where can I download the Vyncs app for my phone?

Vyncs app is available on most Android and iPhone devices from the links below: 
Android:  Vyncs Android 
Apple: Vyncs iPhone 
You can also search "Vyncs by Agnik LLC" in the Google Play Store and Apple App Store.

How do I activate my Vyncs?

Your Vyncs device arrived with a quick setup guide. Please follow the instructions. For further information you can chat with us and we will be happy to help you.

Where can I find the OBD-II port in my vehicle?

The setup guide you received with your device provides a diagram of possible locations your OBD-II port is located. Typically, the port is located underneath the steering wheel above the gas pedal, and is shaped like a trapezoid.
All vehicles built and sold in USA after 1996 must have an OBD-II port by law.
In Europe, as of January 1, 2001 petrol (gasoline) engine vehicles are required to have an EOBD (equivalent to OBD-II) port.

How can I determine if my vehicle is compatible with the Vyncs Link device?

As of 1996, all vehicles sold in the United States are required to have an OBD-II port. In Europe, as of January 1, 2001 petrol (gasoline) engine vehicles are required to have an EOBD (equivalent to OBD-II) port.

How do I know if I installed the Vyncs Link correctly?

Before installing the device, make sure your engine is turned off and the vehicle is parked under an open sky.
Installing the device while the vehicle is in a garage or under covered area is not recommended as it may inhibit the device’s ability to connect to the network and transmit data to your account.
Install the device into the OBD-II port of your vehicle, turn the engine on and wait for about 5 minutes. Turn the engine off and wait for about 2 to 3 minutes.
Login to your account from the web or mobile app and check your vehicle’s Location by clicking the Location icon or selecting Location – By Trip in the menu. Tap or click on the pin/marker on the map and a small window will appear that displays the date and time of the last GPS we received from your device. If the date and time listed was from the last 30 minutes, your device has been installed correctly!

Theft Prevention

Vyncs can help prevent vehicle theft or alert you if it gets towed! Vyncs updates its location every 3 minutes while the engine is running (60/30/15 second upgrades available separately). Even when the engine is off, Vyncs will update its location every hour until the device is removed from the OBD-II port. If your car has been stolen or towed, call us and we will help you find it!

Contacting Vyncs Sales and Support Teams 24/7

If you are thinking about becoming a Vyncs customer or are already a customer, contacting us is easy!
We are always available by phone or chat.
If you wish to speak to someone, please chat with us and request that someone contact you directly.

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