1. Does Vyncs or VyncsPremium or VyncsPro have a monthly service fee?
2. How much do I pay for the second year?
If you want to continue the services in the second year then you pay the same amount you paid for the first year.
3. What are the differences between Vyncs, Vyncs Premium, Vyncs Pro, and Vyncs Fleet?
Please click here for a comparison table.
4. Can I get Real Time GPS tracking in Vyncs/Vyncs Premium or VyncsFleet?
Yes. By default, Vyncs comes with once in 3 minutes GPS update. You need to purchase the any of the following upgrades depending upon your definition of real time:
1. 60 second GPS update
2. 30 second GPS update
3. 15 second GPS update
You can find the upgrade pricing for Vyncs/Vyncs Premium from the following page: Here
You can find the upgrade pricing for VyncsFleet from the following page Here
If you want the map to automatically refresh the screen then you should also get the Auto Refresh upgrade. Most people, buy the 60 second GPS update along with auto-refresh for real-time GPS which cost a total of $50/vehicle/year on top of the regular Vyncs price. Vyncs Pro comes with 60 sec GPS and auto refresh. So, you may also buy Vyncs Pro (available in some ecommerce platforms) up front if you want to avoid the trouble of buying upgrades separately once you have an account. If you check the math, you will see that you can get real time GPS in Vyncs for a lot less cost.
5. How do I return the device and get a refund?
Please see http://vyncs.com/vyncs/return.html for more information about returning your device(s). To cancel your account login at www.vyncs.com, visit the Settings page, and click on the Cancel Account button. Any activation fees paid within the last 30 days will be refunded.
6. I am having difficulties and cannot login to submit a ticket to tech support. How can I get help?
Go to the login page and click on the "Need Help?" button. You will be asked to enter your email, your device's IMEI, and a description of the problem. If you have more than one device, just enter one IMEI or the one you are having difficulties with.
7. I got the Welcome Email and clicked on the link, but it asks for an IMEI to proceed.
You will need to wait for your device to arrive before your can continue logging in to your account. Once your device arrives, please log in again and enter the IMEI to finish unlocking your account.
8. I forgot my password and/or username. What do I do?
Go to the login page and click on the Forgot Password button. There are two sections: one to retrieve your password and another to retrieve your username. To retrieve your password, please enter your username. You will then be asked for the answer to your security question that you setup during account creation. To retrieve your username, you will need to enter the email tied to your account. If successful, you will receive and email in approximately 10 minutes. Please also check your spam and junk folders for the email.
9. Where can I download the Vyncs app for my phone?
The app is available on Android and iPhone from the links below:
Android: Vyncs Android
Apple: Vyncs Iphone
You can also search "Vyncs by Agnik LLC" in the Google Play Store and Apple App Store.
10. How many vehicles can I have in my Vyncs account?
You can have as many vehicles as you have devices, up to a maximum of five. Note that VyncsFleet does not have any limit on the number of vehicles.
11. How do I activate my Vyncs?
Your Vyncs device arrived with a quick setup guide. Please follow the instructions.
12. Where can I find the OBDII port in my vehicle?
The setup guide you received with your device provides a diagram of possible locations your OBDII port is located. Typically, the port is located underneath the steering wheel above the acceleration pedal. The OBDII port is in the shape of a trapezoid.
13. How can I determine if my vehicle is compatible with the Vyncs Link device?
As of 1996, vehicles sold in the United States are required to have an OBDII port. In Europe, as of January 1, 2001 petrol (gasoline) engine vehicles are required to have an EOBD (equivalent to OBDII) port.
14. How do I know if I installed the Vyncs Link correctly?
After you have installed the device in your OBDII port, make sure that the engine is on and the car is parked under open sky. Keep the engine on for at least 5 minutes. Turn the engine off. Wait for another 2-3 minutes. Login to your web account or the app and check the Location-By Trip page. Click on the last location pin drop and the popup should show the latest time and date. If that is the time you are expecting, your device has been installed correctly!
15. Why Doesn't Vyncs Allow Adding a New Device if the Account has an Expired Device?
Vyncs does not allow adding a new device if the account has an expired device that was not renewed. This is done in order to avoid abuse by some users. If there is any issue with your device and you have a valid service package, we will diagnose the device and be happy to replace it if we cannot fix it. However, that decision needs to be made based on technical analysis by the Vyncs Tech Support Team. Unfortunately, some people simply decide not to renew the service and instead purchase a new device for no good technical reason. Since manufacturing every device is expensive, that increases our cost of operations and in turn affects the price of the device overall price that you pay. We would like to keep Vyncs affordable like the way it is today and not increase the price. So just let us know if you think the device is not working for some reason and let us take care of it.
16. Does the device need to be connected with the OBD-II port or can it be hardwired?
We recommend using the OBD port if your vehicle has one. That way, you can get many additional data items. However, you can also hardwire it with the ignition cable or other similar 12V power source using an adaptor cable we sell. For more information, please see under Accessories section here.
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